Refund & Cancellation Policy

Last updated: Sep 2025

At SoulTalk Pastry, we take pride in delivering fresh, high-quality pastries to our customers. Please read our refund and cancellation policy carefully before placing your order.

1. Order Confirmation

• Once your order is confirmed and payment is made, it cannot be canceled or refunded.

• Please review your order details carefully before submitting.

2. Refunds & Replacements

We do not offer refunds for change of mind. However, we will consider refunds or replacements in the following cases:

• You received the wrong item(s).

• Your order was incomplete.

• The item(s) arrived damaged or spoiled.

3. Eligibility for Refund or Replacement

• Claims must be made within 24 hours of receiving your order.

• You must provide your order number and photographic proof of the issue (e.g., damaged item).

• Refunds will be processed to your original payment method within 7–14 working days, if approved.

• For replacements, we will arrange a new delivery or provide store credit.

4. Non-Refundable Situations

We cannot process refunds or replacements for:

• Orders not collected on time by the customer (for self-pickup).

• Incorrect delivery address provided by the customer.

• Dissatisfaction based on personal taste preferences.

• Requests made beyond 24 hours of delivery.

5. Delivery Delays

• While we do our best to ensure timely delivery, unforeseen circumstances (e.g., traffic, weather, courier delays) may occur.

• Delays do not qualify for a refund, but we will work with you to resolve the issue.

6. Contact Us

To request a refund or report an issue, please contact us at:
📧 soultalk.kl@gmail.com
📞016-2691900
(Please include your order number and photos if applicable.)